Frequently Asked Questions

How long does the flight take?
Our flights are minimum 45 minutes long, depending on prevailing weather conditions and suitability of landing sites. Balloons are flying crafts which depend on wind and do not have any steering mechanism.
 

Where do flights take place?
Flights take place in Margham Desert, Dubai, near Al Ain Road and Dubai Desert Conservation Reserve.
 

Why do you fly so early in the morning?
During the day, the sun heats the ground which in turn heats the air above causing thermals or columns of rising air. and this is a danger to hot air balloons. With security reasons, flights cannot be made during the day.
 

Where will we land?
Landing point cannot be determined at the beginning of the flight. The pilot will determine the landing point during flight planning however wind conditions and other factors may cause difference in planning. However, after 40 minutes of flight, a general landing site is determined and your pilot offers you the best option for safe landing.
 

What is the landing like?
The balloon flights are very comfortable in the sky. Depending on the wind conditions, the pilot will inform you during the landing. The baskets are designed for your comfort and safety throughout the flight. During landing you will be in the safe, seated landing position within the basket as instructed by your pilot. The landing is an exciting part of the experience.
What should I wear?
As balloon flights occur early in the morning, comfortable and sporty clothes should be preferred to keep you warm. We advise passengers flying during the winter to wear warm, comfortable layers.
May I bring a camera?
Yes...Who would want to miss the unique view of Dubai's pristine desert... Besides, our pilots will also be filming flight videos with go-pro camera during flight, which will be available after the flight for a fee.
 

How many passengers are in one basket?

The average number of people in the basket varies between 20 and 24. The basket as per design consists of 4 sections for the passengers. Therefore, in a basket for 20 people, 5 passengers can fly per section.
These sections will be sufficient for you to have a comfortable flight.
 

Can anyone fly?
Anyone who is physically and mentally healthy can fly. However, the passengers must be able to stand unassisted for an hour and adopt the seated landing position. If the passengers have undergone any surgery in the near future, they should get approval from their doctor.
 

Are there any age or weight restrictions?
Children must be at least 5 years old and children under the age of 16 can fly with their parents. Passenger who are 120 kg and above are required to inform the operating department of our company.
 

What happens if flights are canceled due to adverse weather conditions?
In adverse weather conditions, for safety reasons, flights can be canceled either one day before or on the date of the flight. For passengers who have time can plan their flights for the next day. For passengers who do not have time will receive a full refund.